Key Takeaways: Turnover to Tenure

Employee turnover is costly. It costs ~$4,400 to replace a frontline worker and up to $10,000 for a manager, plus a high toll on productivity and morale. The good news? The right strategies and tools can help you drive retention. In our recent workshop, we explored actionable solutions to keep employees engaged and reduce turnover.

Check out the full webinar here.

Retention-Focused Onboarding

Most frontline turnover happens in the first 30-90 days. Onboarding must go beyond paperwork and compliance - it should immerse new hires into company culture from day one:

• Introduce employees to peers before their first shift.
• Provide access to a centralized hub for information and resources.
• Create a welcoming environment with proactive engagement.
• Announce new hires within a digital HQ and automatically add them to communication channels to ensure inclusion and clarity.

Operational Strategies That Drive Profit and Morale

Well-informed employees deliver better customer experiences. Ensure success with:

• Accessible knowledge bases covering customer interactions, policies, and processes.
• Automated checklists for daily tasks and onboarding milestones.
• Clear, structured communication channels for feedback and issue reporting.

These steps foster an ownership mindset, empowering employees to contribute to business success.

Communication: The Retention Game-Changer

Many companies rely on fragmented communication (group chats, emails, etc.) - leading to lost messages and accountability issues. A structured communication platform ensures:

• Messages reach the right people at the right time.
• Key updates remain accessible and searchable.
• Two-way communication between leadership and frontline teams.

Centralized, transparent communication drives engagement and accountability, improving overall workplace satisfaction.

Schedule Flexibility: A Frontline Priority

75% of shift workers want to choose their schedules. Companies with flexible scheduling see a 43% retention boost. Winning strategies include:

• Enabling employees to view, swap, and confirm shifts easily.
• Giving managers tools to fill scheduling gaps efficiently.
• Maintaining labor law compliance while meeting business needs.

Flexible scheduling reduces last-minute absences, improves work-life balance, and increases retention.

Delivering on Your Brand’s Promise

Retention improves when businesses equip employees with the tools they need. A platform like Prospr helps businesses:

• Reduce turnover by 20-25% for frontline employees and 60% for middle managers.
• Scale operations consistently across locations.
• Build a transparent, engaged workplace culture.

Ready to cut turnover and boost engagement? Let’s talk. Schedule a demo today.